Job Overview:

Case managers will be responsible for leading and managing all sales operations and activities across the United Kingdom. This role requires a strategic, results-oriented leader who can develop and execute sales strategies, drive revenue growth, and lead a high-performing sales team. The Case managers will work closely with marketing, product, and customer service teams to ensure the company meets and exceeds its sales targets.

Key Responsibilities:

• Develop and Implement Sales Strategies: Create and execute comprehensive sales plans that align with the company’s overall growth objectives. Ensure these strategies maximize market penetration and increase revenue across all product lines and services.
• Team Leadership and Development: Lead, mentor, and motivate a national sales team. Set performance expectations, conduct regular coaching sessions, and drive accountability for achieving individual and team targets.
• Market Expansion: Identify and pursue opportunities for business growth in new and existing markets. Analyze market trends, customer needs, and competitive activity to recommend strategic actions.
• Client Relationship Management: Cultivate strong relationships with key clients and partners. Act as a trusted advisor to top-tier clients, ensuring customer satisfaction and fostering long-term business relationships.
• Sales Forecasting & Reporting: Provide accurate sales forecasts and regular performance reports to senior leadership. Track sales metrics, analyze results, and adjust strategies as necessary to meet goals.
• Collaboration with Cross-Functional Teams: Work closely with marketing, product development, and customer service teams to ensure alignment on product offerings, market positioning, and customer needs.
• Contract Negotiation: Lead negotiations for major accounts and large contracts, ensuring favorable terms and conditions for both the company and the client.
• Budget Management: Manage sales department budgets, monitor expenses, and allocate resources effectively to maximize return on investment.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• 8-10 years of experience in sales leadership, with a proven track record of success in managing national or regional sales teams.
• Experience in [industry-specific knowledge] is highly preferred.
• Strong leadership skills with the ability to inspire and drive a team to achieve ambitious goals.
• Exceptional negotiation, communication, and relationship-building skills.
• Proficient in CRM tools (Salesforce, HubSpot, etc.) and data-driven decision-making.
• Ability to travel as required.

Competencies:

• Strategic Vision: Ability to develop and implement forward-thinking strategies that lead to business growth.
• Leadership: Strong people management skills with a focus on team development, performance, and engagement.
• Customer-Centric Approach: Commitment to understanding and meeting the needs of customers to drive satisfaction and loyalty.
• Results-Oriented: Focused on achieving sales targets and driving profitability.

About the role

Commercial

• In partnership with colleagues, work with the COD to develop and deliver the 3-to-5-year US business plan to accelerate significant and sustainable growth.
• Present and deliver against the agreed business plan to the COD via a Monthly Business Review Process
• Manage a dedicated US budget for travel and expenses and ensure all activity is compliant with the relevant policies and procedures

Sales

• Implement initiatives to identify and achieve new business opportunities and maximize existing opportunities through effective account management
• Ensure the US Team delivers sales and renewals that are compliant with the TransCo (the Transitional Committee, which establishes processes to ensure a coherent and coordinated approach across the business and territories).
• Support opportunities for commercial partnerships/alliances. Work with the VP of Partnerships to prepare and present proposals for partnership opportunities to the COD.
• Ensure new business fits our model and supports our market position/perception.
• Ensure a sales pipeline that meets the budget requirements and tracking process using Salesforce providing access to up-to-date data, including individual and team dashboards.
• Ensure regular reporting on sales performance and account management against budget; report and manage any variance.
• Meet or exceed revenue targets and set KPIs to manage the US sales and account management teams.
• Work with colleagues and key stakeholders to identify routes to market RFPs/tenders to ensure we are positioned and understood correctly.
• Ensure we/the team are approaching realistic and achievable opportunities.
• Ensure we are being considered for fitting commercial opportunities.
• Ensure our approach meets the audience requirements and expectation.
• Oversee all contract negotiations (in collaboration with the UK-based in-house legal team) to ensure agreements are commercially and operationally viable and profitable.
• Ensure a completely collaborative and transparent approach to implementation and operational requirements.